Submit a Ticket

Last updated: November 14, 2026

How a Bride Tee ticket works

We keep support simple: one email address, a clear subject line, and a written reply you can forward to the group chat. You open a ticket by sending an email to support@bridetee.shop. Your email becomes the ticket, and our reply continues the same thread. When you reply to us, reply in that thread rather than starting a new email, so the whole story stays in one place.

There is no form on this page on purpose. An email works from any phone, keeps a copy in your sent folder, and lets you attach a photo when something has gone wrong. It also means you can open a ticket on behalf of the bride-to-be, the mother of the groom or a bridesmaid without signing in anywhere.

The subject template

Write your subject line in three parts, separated by dashes: the topic, the order number, and the surname on the order.

Topic – Order number – Surname

Some examples:

• Change – 1234 – Okafor
• Personalisation – 1301 – Brennan
• Return – 1188 – Nguyen
• Delivery – 1422 – MacLeod
• Question – no order yet – Patel

A subject like this lets us open the right order before we even read the message, which is why a well-written ticket usually gets a full answer in the first reply. If you have not ordered yet, write “no order yet” in the middle part.

Choose your topic

Pick the topic word that fits best. The links below open a new email with the topic already in the subject; add your order number and surname before you send.

What to write in the message

A good ticket answers four questions in a few lines:

1. Who are you? Your name, and if you are writing for someone else, theirs too. “I am the maid of honor; my cousin Priya placed this order” is perfect.
2. Which order and which line? The order number from your order email, and which piece you mean if the order has more than one.
3. What happened or what do you need? One or two plain sentences.
4. When do you need it by? The date of the bach weekend, the shower, the rehearsal dinner or the brunch, if it matters.

Please write from the email address used at checkout if you can. It is the quickest way for us to match your ticket to the order.

Worked examples

A last name with a typo

A bride-to-be orders the Future Mrs Crewneck with Last Name and types “DELACRUZ” when the family spells it “DE LA CRUZ”. She notices three hours later in the order email. Her ticket:

Subject: Personalisation – 1301 – Brennan. Message: “The last name on my Future Mrs crewneck should be DE LA CRUZ, with spaces, capitals as shown. The wedding date stays the same.” Because she wrote within 24 hours of ordering, the text can be changed. We print exactly what is typed, so writing the correct version out in full, rather than “add two spaces”, avoids any doubt.

A party order with one late RSVP

A maid of honor has already ordered seven Terracotta tees for the bachelorette weekend, and an eighth friend says yes two weeks later. She does not need a ticket to add her; the spare is just a new order. But if she wants to check the timing first, a “Group” ticket with the weekend date lets us explain the count-back: up to 17 business days from ordering at the long end of our stated times, which is an estimate, not a guarantee.

A crewneck that is roomier than expected

A bridesmaid receives her Name and Role Crewneck in L and finds it looser than she likes. Her ticket uses the topic “Return”, names the piece, and asks for store credit so she can reorder in M. Change-of-mind returns within 60 days of delivery come with a free return label, and personalised items are returnable within the same 60 days. Store credit never expires.

A tee that arrived damaged

A mother of the bride opens her parcel and finds a mark on the print. Her ticket uses the topic “Problem”, includes a clear photo of the mark and the line it affects. We reply with how we will help. The photo is deleted 30 days after delivery.

Writing a ticket for someone else in the party

Bridal party orders are rarely one person’s business. The organiser placed the order, the bridesmaid wears the tee, and the bride-to-be is the one who spots the problem in a photo. Any of them can open a ticket, and a few lines of context help us answer the right person.

• Say who placed the order. Use the surname on the order in the subject line, even when it is not your own surname. A ticket from a bridesmaid about her sister’s order should read, for example, Return – 1188 – Nguyen, with her own name in the message.
• Copy in the person who paid. Refunds go back to the payment method used at checkout, so if a return is involved, it helps when the person who paid is on the email thread.
• Name the line. In a cart of nine pieces, “the Maid of Honor tee in Dusty Blue, size XL” is clearer than “my tee”.

Changes to an address, a size or a printed name are easiest to agree when the person who placed the order confirms them in the same thread, so they know their order has changed.

Sending a photo with your ticket

For a “Problem” ticket, one or two clear photos say more than a long description. Lay the piece flat in daylight, show the whole item in one photo and the problem up close in the other, and attach them to your email as ordinary picture files. If the parcel or its label is part of the problem, a photo of that helps too.

Customer photos sent with a problem report are deleted 30 days after delivery. You do not need to send photos for a change-of-mind return, a size question or a delivery status check. How we handle the personal information in your tickets is explained in our Privacy Policy.

Tickets before you order

You do not need an order number to write to us. Use “no order yet” in the middle of the subject line. The questions we answer most often before an order are:

• Personalisation limits. The last name on the Future Mrs Crewneck takes up to 16 characters, the name on the Name and Role Crewneck up to 18, the place word on the Weekend Itinerary Tee up to 18, and the name on the Name and Role Tote Bag up to 14. If your name is longer, write to us before ordering and we will tell you what the field allows.
• Colours for the line-up. Every role tee comes in Sage, Dusty Blue, Terracotta, Black, Blush and Butter, and the bride’s pieces in White, Natural and Black. These are colour names, not a colour match to your wedding palette, because screens and dye lots differ. Pick the closest name.
• Sizes across the party. Adult tees, long sleeve tees and crewnecks run S to 5XL at the same price in every size. Flower girl, junior bridesmaid and ring bearer tees are youth sizes YXS to YXL.
• Timing. Making takes 1-3 business days and transit 7-14 business days, so allow up to 17 business days. That is an estimate from our stated times, not a guarantee.

A quick checklist before you press send

1. The subject reads Topic – Order number – Surname.
2. The message names the piece, the size and the colour you mean.
3. Any text for printing is written out in full, exactly as it should appear.
4. The date you need the order by is included if it matters.
5. Photos are attached for a damaged or wrong item.
6. No card numbers, bank details or passwords appear anywhere in the email.

What happens after you send it

We reply within 24 hours on business days. The reply comes from support@bridetee.shop to the address you wrote from. If the ticket arrives late on a Friday, the answer may come on the next business day. If you do not see a reply, check your spam or promotions folder before sending again; a second ticket on the same subject can split the conversation in two.

Some tickets are settled in one reply, such as a size question or a status update. Others take a short back and forth, such as a return, where our reply gives you the next steps. Keep replying in the same thread until it is finished.

If your ticket is about a change or cancellation, please send it as early as you can inside the 24-hour window. The window is counted from when you ordered, not from when we reply, and after it the order may already be in production.

What not to send

• Card numbers, bank details or passwords. We never need them and never ask for them by email. If a message claiming to be from us asks for them, do not answer it; forward it to us.
• Government ID or other sensitive documents. We do not need them to help with an order.
• Venue names, brand logos or show artwork for printing. Our personalised fields take a plain name, role, place word and date. A place field is a plain place word, never a venue or event logo.
• Several unrelated issues in one ticket. If you have a size question and a delivery question for two different orders, two tickets with two subject lines are easier to follow.

Copyright and design concerns

If you believe a design on our site uses your copyrighted work, please follow the notice steps on our DMCA page rather than the ticket topics above, so the notice contains what the law expects. Broader questions about trademarks and designs are answered on the Intellectual Property Policy page.

Before you open a ticket

Many answers are already written down. The FAQs cover colours, roles, group orders and personalisation. Shipping & Delivery has the making and transit times, Order Tracking explains each order stage, and the Size Guide shows how to measure. If none of those settle it, the ticket is the right next step. Our full contact details are on Contact Us, and the Help Center brings every support page together.

Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US. Email: support@bridetee.shop.