Order Tracking
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Order tracking at a glance
- There is no tracking form on this page. To ask about an order, email support@bridetee.shop with your order number.
- When a tracking link is available for your order, we email it to you.
- Making takes 1-3 business days, then transit takes 7-14 business days to the US, Canada, Australia and New Zealand.
- Allow up to 17 business days from ordering in total. That is an estimate from our stated times, not a guarantee.
- We reply within 24 hours on business days.
How to ask where your order is
Bride Tee handles order questions by email, so there is nothing to type into on this page. Write to support@bridetee.shop and put your order number in the subject line, for example “Order status, order 1234”. In the message, add the name used at checkout and, if the order was a group order, which lines you are asking about. That is all we need to look it up.
Writing from the email address used on the order helps, because it lets us match your message to the order straight away. If you are asking on behalf of someone else, for example a bridesmaid checking on the box the maid of honor ordered, say so and include the organiser’s name, so we know who placed it. We reply within 24 hours on business days with the stage your order has reached and, when one is available, a tracking link.
Finding your order number
Your order number is in the order email we send after checkout. Search your inbox for “Bride Tee” or for support@bridetee.shop, and check the spam or promotions folder if nothing turns up. The number appears near the top of the email, above the list of items.
The same email repeats each line of your order: the product, the colour, the size, and the personalised text exactly as you typed it. Hold on to it until the weekend is over and any return is finished. If you are an organiser who ordered for eight people, forward that email to the group chat so everyone can check their own line; it saves a lot of “which size did I say?” messages.
If you truly cannot find the email, write to us from the address you used at checkout, with your full name and the date you ordered, and we will look it up for you.
What each stage means
The wording in your emails may differ slightly from the names in this table, but every order passes through the same stages. Here is what each one means and what, if anything, you need to do.
| Stage | What it means | What you can do |
|---|---|---|
| Pending payment | The order has been started, but payment has not finished going through. | Check the payment step at checkout. If the order stays at this stage, email us with the order number and we will look at it with you. |
| Processing | Payment is complete and your order is being made. This takes 1-3 business days. | Within 24 hours of ordering you can still change a size, colour, name or address, or cancel. |
| On its way | The order has left us and is in transit, usually 7-14 business days. | When a tracking link is available, we email it. Otherwise, email us for the status. |
| Delivered | The parcel has reached the address on the order. | Open it and check each line against your order email. Your 60-day return window starts on this day. |
| Delivery problem | Something has gone wrong in transit, for example a failed delivery attempt or an address issue. | Email us with your order number and what you are seeing, and we will help. |
| Cancelled | The order was cancelled, usually at your request within the 24-hour window. | Nothing; the refund follows our Refund Policy. |
Why there may be no tracking link yet
For the first 1-3 business days your order is being made, so there is nothing to track; the parcel does not exist yet. A tracking link, when available for your order, is emailed once the order is on its way. If transit has started and you still do not have one, email us for the status rather than waiting. We would rather answer a quick question than have you worrying the week of the bridal shower.
Tracking pages can also lag behind the parcel itself. It is normal for a parcel crossing from the USA to Australia or New Zealand to show few updates for some days while it moves between countries, and then several at once. A quiet tracking page is not, on its own, a sign that something is wrong.
Counting back from your date
Tracking answers “where is it now”; the count-back answers “will it be there in time”. Add the 1-3 business days we take to make your order to the 7-14 business days in transit, and you get up to 17 business days from ordering to arrival at the long end of both ranges. This is an estimate from our stated times, not a guarantee, and we do not offer faster options.
Take a bachelorette weekend in Nashville that starts on a Friday. Counting back 17 business days from that Friday gives the latest order day if both ranges run long. Weekends do not count as business days, so the calendar gap is longer than 17 days. A party that orders about a month ahead leaves room for a late RSVP, a size swap through a return, or a slow week in transit. The itinerary count-back on our homepage shows the same arithmetic as a card you can screenshot for the group chat.
Orders to Canada, Australia and New Zealand
Every order ships from the USA, so the transit range of 7-14 business days is the same whether the box is going to Ohio, Ontario, Melbourne or Wellington. Shipping is free to all four countries.
A hens weekend in Queenstown is a good example. The bride’s friends in New Zealand order together, and the parcel leaves the USA after the order is made. Count back from the first day of the hens weekend just as you would for a US order. If your country charges import duties or taxes, those depend on its rules; email us before ordering if you would like to ask. When a parcel to New Zealand or Australia has gone quiet on its tracking page for longer than you are comfortable with, write to us with the order number and we will look into it.
Group orders and split parcels
One order ships to the one address entered at checkout. If the maid of honor placed the whole party’s order to her own flat, the whole box goes there, and she hands the pieces out. A bridesmaid who expected her tee at her own door and has not received it should check with the organiser first; it is almost always sitting in the group box.
When each person ordered her own piece, each order has its own order number and its own parcel. That means the Blush tees can arrive on different days for different bridesmaids, even when everyone ordered on the same evening, because each parcel travels separately. If one person is still waiting after the others have theirs, she should email us with her own order number, not the organiser’s.
A spare for a late RSVP placed as a second order travels on its own too. Give it its own count-back, starting from the day you placed it.
Late, missing or marked delivered
If your parcel is past the long end of the stated times, or shows as delivered but is not at your door, email support@bridetee.shop with your order number and a short description of what you see. Before you write, it is worth checking with neighbours, a building reception or a parcel room, and anyone else at the address who might have taken it in. Many “missing” parcels turn up within a day in one of those places.
Tell us the address on the order exactly as written in your order email. An address typed with a missing unit or suite number is a common reason for a parcel going astray, and it helps us understand what happened. We will look into it with you and tell you the next step by email.
If the parcel arrives but something inside is damaged or not what you ordered, email us with the order number and a photo of the problem, and we will help. Photos you send are deleted 30 days after delivery.
A status email you can copy
If you would rather not think about what to write, copy this outline into a new email to support@bridetee.shop and fill in your details.
- Subject: Order status, order number, your surname. For example: Order status, 1234, Alvarez.
- Who placed it: your name, or the organiser’s name if someone else ordered for the group.
- What you are asking about: the whole order, or one line, such as “the Sage bridesmaid tee in 2XL”.
- The date you need it by: the first day of the bach weekend, the shower or the rehearsal dinner.
- Delivery address country: US, Canada, Australia or New Zealand.
The date you need it by matters. It tells us whether you are simply curious or genuinely worried, and lets us explain plainly where the order stands against your count-back. We cannot change transit times, but we can tell you honestly what the stated ranges mean for your date.
Three tracking questions we often answer
“I ordered yesterday and there is no tracking yet.”
That is expected. Your order is in its 1-3 business days of making, and there is no parcel to track yet. You are also still inside the 24-hour change window, so this is the right moment to reread the order email and fix a size or a spelling if anything is off.
“Four bridesmaids have their tees; the fifth does not.”
If each bridesmaid ordered separately, the parcels travel separately and can arrive days apart. Ask the fifth bridesmaid to email us with her own order number. If the maid of honor ordered for everyone in one cart, there is only one box, and it went to her address; the fifth tee is very likely in it.
“The tracking page has not changed for several days.”
Parcels between countries often go quiet while they are handed from one stage to the next. If the order is still within the stated 7-14 business days in transit, it is usually still moving. If you are near or past the long end, or the date you need it by is close, email us with the order number and we will look into it.
When the box arrives
Open the parcel soon after it arrives, not the night before the welcome party. Lay the pieces out and check each one against the order email: role word, colour name, size and any personalised text. If you ordered a youth tee for the flower girl, check that it is the youth size you picked and not an adult one. Trying everything on a few days early leaves time to sort out a size through a return while there is still breathing room, and it means a damaged or wrong piece is reported with plenty of time to talk it through.
Remember that your 60-day return window counts from the day of delivery, and change-of-mind returns come with a free return label. The steps are on Returns & Exchanges.
Changing the address before it ships
You can change the delivery address within 24 hours of ordering. Email us with your order number and the full new address. After that, the order may already be in production or on its way, and the parcel will go to the address on the order. The full rules for changes are on Cancel or Change an Order.
Related pages
- Shipping & Delivery: making times, transit times, countries and free shipping.
- Returns & Exchanges: sending something back within 60 days of delivery.
- Refund Policy: refunds sent within 7 days of receiving a return.
- Contact Us and Submit a Ticket: how to reach us by email.
- Help Center: every support topic on one page.