Returns & Exchanges

Last updated: November 14, 2026

This page explains how to send something back to Bride Tee: how long you have, what you can return, how to start, who pays the postage and what happens when the parcel reaches us. It covers the process. For the money side, meaning how much comes back, where it goes and how fast, read our Refund Policy.

1. The 60-day window

You have 60 days from the day your order was delivered to send an item back. That window is long on purpose. A bridal party order often arrives weeks before anyone wears it, and a bridesmaid may not try her tee on until she unpacks for the bach weekend. Sixty days gives her time to try it, decide, and still send it back.

The window starts from delivery, not from the day you placed the order. If one organiser ordered for the whole party and the box arrived on the first of the month, every item in that box shares the same 60 days, even if she hands the tees out later.

2. What you can return

Every product we sell can be returned within 60 days of delivery. That includes:

• role tees, long sleeve tees and crewneck sweatshirts in every size from S to 5XL;
• the bride’s pieces in White, Natural and Black;
• youth tees for the flower girl, junior bridesmaid and ring bearer, in YXS to YXL;
• the cap, mug, tote bag and zip pouch;
• the four personalised products: the Future Mrs Crewneck with Last Name, the Name and Role Crewneck, the Weekend Itinerary Tee with Place and Date, and the Name and Role Tote Bag.

Personalised pieces come back on the same terms

We say this plainly because many stores do not allow it: a personalised item with a last name, a role, a name, a place or a date can be returned within the same 60 days of delivery as anything else. You do not need a special reason. The return starts the same way, by email with your order number.

Because we print exactly what you type, the best protection for a personalised piece is still the 24-hour change window. If you spot a typo in a last name soon after ordering, changing it within 24 hours is faster for everyone than a return later. See Cancel or Change an Order.

3. How to start a return

1. Email support@bridetee.shop, or submit a ticket, with your order number.
2. List each item you want to send back, with its size and colour, and say briefly why. A short reason is enough, for example “too large” or “bride changed the colour plan”.
3. If something arrived damaged or is not what you ordered, attach a photo of the problem.
4. We reply within 24 hours on business days with the return details. For a change-of-mind return, that includes a free return label.
5. Pack the item, attach the label and send it. Hold on to the receipt or tracking number from the drop-off until your refund arrives.

Please write to us before you send anything. A parcel that arrives without an order number is hard to match to the right order, especially in wedding season, when many parcels look alike.

4. Who pays return postage

For a change-of-mind return, Bride Tee pays the return postage. We send you a free return label. Change of mind covers the everyday reasons: the size is not right, the bride swapped sage for dusty blue, a bridesmaid dropped out, or you simply decided against it.

If an item arrived damaged or we sent the wrong thing, contact us with your order number and a photo, and we will help. We explain the next step in our reply.

5. Sizing returns: real scenarios

Most returns in a bridal party order are about fit. Here are three we see often, and how a return handles each one.

The crewneck that runs large

Our crewneck sweatshirts have a relaxed, unisex fit. Many women size down. Others keep their usual size on purpose for a looser layer at the morning-after brunch. If a crewneck arrives and feels like a blanket, you can send it back within 60 days. The fastest way to get the smaller size before your date is to order it as a new line and return the first one, so the two timelines run side by side instead of one after the other. If you would rather we handle the swap for you, email us and we will tell you what we can do for your order.

An S and a 4XL in the same colour

A bridal party of five orders the Bridesmaid tee in terracotta in S, M, L, 2XL and 4XL. The tee costs the same in every size, and every size uses the same design. If the bridesmaid in the 4XL finds it too roomy and wants a 3XL, she follows the same return steps as the bridesmaid in the S. Neither pays for return postage on a change-of-mind return, and neither is charged more for a larger size on the reorder.

The flower girl in an adult S

A bride orders an adult S for her six-year-old flower girl, thinking it is the smallest size. It hangs to the knees. Children have their own youth sizes, YXS to YXL, with a separate section in our Size Guide. The adult S can come back within 60 days, and the flower girl’s right piece is a youth tee from the Junior Party & Flower Girl collection.

Colour returns when the palette changes

Wedding plans move. A bride picks butter for the party in March, then the florist talks her into blush in April, after six butter tees have already arrived. Those six tees are change-of-mind returns: they can come back within 60 days of delivery with a free return label, and the blush tees are a new order. Our colours are names, Sage, Dusty Blue, Terracotta, Black, Blush and Butter, not a colour-match promise, so if a tee looks a shade warmer or cooler in daylight than it did on your phone, that is also something you can return within the window.

The bride’s Natural crewneck

Natural is a soft cream, not a bright white. Some brides love it next to a white dress; others decide they want White after all. Either way, the crewneck can come back within 60 days, and the White version is a separate order from The Bride collection.

6. Damaged or wrong items

If a piece arrives with a print problem, a flaw in the garment, or in a size or colour you did not choose, email support@bridetee.shop with your order number and a photo, and we will help. Include a photo of the item laid flat, a close photo of the problem and, if you can, the size label inside the collar. That way we can understand what happened in one reply instead of three.

When checking a personalised piece, compare it with your order confirmation email, which repeats the text exactly as you typed it. If the printed text matches what was typed, including spelling, capitals and spacing, the piece was made as ordered and it falls under a normal 60-day return. If the printed text differs from what you typed, tell us and include both: a photo of the print and the line from your confirmation email.

Photos you send are used only to sort out your request and are deleted 30 days after delivery, as our Privacy Policy explains.

7. Returning part of a group order

When one organiser places the order for the whole party, she is the customer on that order, so the return starts with her. If three of eight tees need to go back, she lists those three in one email. The other five stay with their wearers and nothing about them changes.

When each bridesmaid ordered her own tee, each one handles her own return with her own order number. We cannot start a return on someone else’s order, even for the bride-to-be, unless the person who placed it writes to us.

The spare that was not needed

Many organisers add one spare tee for a late RSVP. If the late RSVP never comes, the spare can come back within 60 days of delivery like any other item. If it is still in its packaging, send it as it is.

Pieces given as gifts

A bride-to-be who sends “will you be my bridesmaid” crewnecks a few months after the engagement is the customer on that order, even though the crewnecks now belong to her friends. If a bridesmaid needs a different size, the simplest route is for her to tell the bride, and for the bride to email us with the order number. If that feels awkward, the bridesmaid can write to us, and we will explain what we need from the person who placed the order before anything is changed.

8. Packing a return

Fold the item neatly, put it in a bag or a small mailer, write your order number on a slip of paper inside, and attach the label. Mugs travel better wrapped in paper or a spare tee. If you are sending several items from one order, one parcel is easier for everyone, but it is fine to send them separately if the wearers live in different cities.

Returns from Canada, Australia and New Zealand go back to an address we give you in our reply. Postage for change-of-mind returns is still on us. A return across a border can take a while to reach us, so start it early in your 60 days if you can.

Before you seal the parcel

• Check that the order number is inside, written clearly.
• Count the items against your return email, so the tote you meant to send is not still on the hall chair.
• Take a quick photo of the packed parcel and the label. It helps if a return goes missing on the way to us.
• Note the drop-off date in the group chat if you are returning items for several people, so nobody sends the same tee twice.

Gifts and one-size pieces

The cap, mug, tote bag and zip pouch from The Weekend Bag come in one size, so a return for these is almost always a change of mind. They come back within the same 60 days of delivery, with the same free return label.

9. After your return arrives

Your refund is sent within 7 days of us receiving the return. If you would rather have store credit for a future order, say so in your return email, and remember that Bride Tee store credit never expires. If you have not heard from us a week after tracking shows your return delivered, email us with your order number and the return tracking number. Our Refund Policy explains where the money goes and what to do if it does not show up.

10. If your order has not shipped yet

You do not need to return something that has not left us. Within 24 hours of ordering, you can cancel or change sizes, colours, quantities, names and the address. Read Cancel or Change an Order for the steps.

11. Questions about returns

Email support@bridetee.shop with your order number. We reply within 24 hours on business days. You may also find what you need in the FAQs or in our Shipping & Delivery policy. Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US.