Cancel or Change an Order
Last updated:
Wedding plans move. A bridesmaid changes her mind about her size, the bach weekend moves to a different house, a last name gets typed with a missing letter. This page explains how to cancel a Bride Tee order or change something in it, how long you have to ask, what can be changed, and how the refund works when an order is cancelled. If you need to change something right now, skip to section 2 and email support@bridetee.shop straight away. We reply within 24 hours on business days.
Cancellations and changes at a glance
- Window: cancel or change within 24 hours of placing your order.
- How: one email to support@bridetee.shop with your order number and exactly what should change.
- What can change: size, colour, product, quantity, personalisation text and the shipping address.
- Refund for a cancellation: the full amount paid, sent within 7 days of our confirmation.
- Refund for a return: sent within 7 days of us receiving the return.
- After the window: email us and we will tell you what is still possible; returns stay open for 60 days from delivery.
1. The 24-hour window
You can cancel your order, or change it, within 24 hours of the moment you placed it. The clock starts at the time on your order confirmation email, not at the time we reply to you. So if you order at 9 in the evening and spot a problem at 7 the next morning, you are well inside the window, but the sooner you write, the better.
The window exists because every Bride Tee piece is made for the order it belongs to. Making an order takes 1-3 business days, and once a piece is made in a size, a colour and with a printed name, it cannot be turned into a different one. The first 24 hours are the time when the order can still be adjusted without anything being wasted.
The window is the same for every order: one cap, or a cart with a bride crewneck in White and seven role tees in Terracotta. It is the same for personalised pieces and plain ones, and the same for orders to the United States, Canada, Australia and New Zealand.
2. How to ask for a cancellation or a change
- Write one email. Send it to support@bridetee.shop from the address used at checkout if you can. Use the subject “Cancel – order number – surname” or “Change – order number – surname”, as explained on Submit a Ticket.
- Say exactly what should happen. Name each line you mean and write the new detail in full. “Bridesmaid tee in Sage, change size from L to XL” leaves nothing to guess.
- Wait for our confirmation. We reply within 24 hours on business days. Your change or cancellation is settled when you receive our confirmation email, and that email is the record to keep.
Please send everything in one email if you can. Three short emails a few minutes apart can arrive in a different order from the one you sent them in, and the last instruction is the one you want us to follow.
3. What can be changed
| Change | Example | What to write |
|---|---|---|
| Size | A bridesmaid wants 2XL instead of XL | The line and the new size |
| Colour | The party colour moves from Blush to Dusty Blue | Each line and its new colour |
| Product | A tee becomes a long sleeve tee or a crewneck | The line and the product it should be |
| Quantity | One more bridesmaid said yes, or one dropped out | Which line goes up or down |
| Personalisation text | A typo in a last name, a role or a place word | The full text exactly as it should print |
| Shipping address | The box should go to the maid of honor, not the bride | The full new address |
| Whole order | The plan has changed completely | “Please cancel the whole order” |
Size and price
Every adult tee, long sleeve tee and crewneck costs the same in every size from S to 5XL, so a size change never changes the price. A change of product, for example from a tee to a crewneck, can change the price. If it does, our reply tells you the new amount before anything is changed, and you decide.
Adult and youth sizes
Flower girl, junior bridesmaid and ring bearer tees are children’s products in youth sizes YXS, YS, YM, YL and YXL. If a 6-year-old flower girl was ordered an adult S by mistake, write within 24 hours and ask for the Flower Girl tee in the youth size that fits her. The Size Guide explains how to choose by measuring one of her own shirts.
4. Changing personalisation text
Four products carry text that you type: the Future Mrs Crewneck with Last Name, the Name and Role Crewneck, the Weekend Itinerary Tee with Place and Date, and the Name and Role Tote Bag. We print exactly what is typed, including spelling, capitals and spacing, and we do not send a proof before production. The place-card preview beside the fields, the cart, checkout and your order email all show the text as it will print, so the order email is the best place to read it once more.
The typo caught three hours later
A bride-to-be orders the Future Mrs Crewneck and types her new last name as “HARTLY”. Three hours later, reading her order email on the train, she sees it should be “HARTLEY”. She is inside the 24-hour window, so she writes: “Change – order number – surname. Last name on the Future Mrs Crewneck should read HARTLEY, capitals, no spaces. Wedding date unchanged.” Writing the whole word, rather than “add an E”, is the clearest way to ask.
The same applies to every field. Write out the full name for the Name and Role Crewneck (up to 18 characters), the full place word for the Weekend Itinerary Tee (up to 18 characters, a plain place word, never a venue, brand or event logo), and the full date in numerals if it changes.
5. Changing the shipping address
Within 24 hours you can change where the box goes. This matters for group orders. An organiser who put every line in one cart may have used her own address at checkout, then realised the bride’s sister is collecting the tees for the bach weekend. Send the full new address in one email, including the apartment or suite number and postcode.
We deliver only to the United States, Canada, Australia and New Zealand, so a new address must be in one of those four countries. Orders ship from the USA. If the parcel should go to several people instead of one, the simplest route is a separate order for each address. Read Shipping & Delivery for the making and transit times.
6. Refunds for cancelled orders
When we confirm a cancellation inside the 24-hour window, you receive a full refund of what you paid for the cancelled lines. Shipping is free on every order, so there is no shipping charge to deal with. The refund is sent within 7 days of our confirmation, to the payment method used at checkout, or as store credit if you ask for it. Store credit never expires.
For a return after delivery, the timing works the same way but starts later: the refund is sent within 7 days of us receiving the return. Both lines are explained in full in our Refund Policy.
How long a refund takes to appear in your account after it is sent depends on your bank or payment provider. If you cancel part of an order paid by an organiser, the refund for those lines goes to the organiser’s payment method, because she paid.
7. After the 24 hours
After 24 hours the order may already be in production. Email us anyway with your order number and what you need, and we will tell you what is still possible for your order. Please do not place a second, corrected order and assume the first will be stopped; write to us first so nothing is made twice.
If an order can no longer be changed, the 60-day return window is still there once it is delivered. Every product, personalised pieces included, can be returned within 60 days of delivery. For a change-of-mind return, the return postage is on us with a free return label. Read Returns & Exchanges for the steps.
8. Planning ahead so you rarely need a change
Most changes in bridal party orders come from one of three things: a size guessed rather than measured, a colour decided before the palette was final, or a name typed in a hurry. A little planning removes most of them.
- Collect sizes first. Ask each bridesmaid for her size in the group chat before anyone orders, and point her to the Size Guide if she is between two.
- Settle the colour name. Agree on one of the six party colours: Sage, Dusty Blue, Terracotta, Black, Blush or Butter. These are colour names, not a promise of a colour match with your wedding palette, because screens and dye lots differ. One bridesmaid’s phone may show sage greener than another’s, so agree on the name rather than the screen.
- Type names once, carefully. Copy names from the group chat rather than retyping them, and check the preview beside the fields before you add to cart.
- Leave room for the date. Making takes 1-3 business days and transit 7-14 business days, so allow up to 17 business days before you need it. That is an estimate from our stated times, not a guarantee. About a month ahead leaves room for a change or a late RSVP.
9. A few more examples
The late RSVP
A maid of honor orders seven Bridesmaid tees in Butter, and the next morning an eighth friend says yes. She is inside 24 hours, so she can ask us to add one more tee to the order, or simply place a new order for the spare. A spare is just one more line in the cart; there is no minimum and no group discount, so the price is the same either way.
The mother of the groom
The mother of the bride’s tee is in the cart in Dusty Blue, and the mother of the groom asks for the same piece. Within the window, the organiser can ask to add a Mother of the Groom tee in the same colour to the order. After the window, a new order does the same job.
The bridesman in black
The party colour is Terracotta, but the bridesman would rather wear black. If the order was placed less than 24 hours ago, the colour on his line can be changed to Black. If not, his tee can come back within 60 days of delivery under our return policy.
The weekend that moved earlier
A hens weekend in Queenstown moves forward by two weeks, and the organiser in New Zealand worries the order will not arrive in time. We do not offer a faster making or shipping option, so a change cannot shorten the 1-3 business days to make or the 7-14 business days in transit from the USA. What she can do is count back again from the new date. If the order no longer fits, and she is inside 24 hours, she can cancel it and receive the full refund, sent within 7 days of our confirmation.
10. If we need to cancel an order
If we are ever unable to fulfil an order, we email you to explain and refund the amount paid for the lines we cannot send, within 7 days of telling you. If you have a question about an order you have just placed, email us rather than waiting.
11. Contact us
Email support@bridetee.shop with your order number. We reply within 24 hours on business days. Email is our only support channel. You can follow your order on Order Tracking, find every support page in the Help Center, or read common questions in the FAQs. Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US.