Help Center

Last updated: November 14, 2026

How to use this Help Center

Think of this page as the itinerary card for everything after you press “add to cart”. Each section below covers one topic in two or three plain paragraphs and points you to the page that holds the full rules. If you are the maid of honor running the group chat, you can send a bridesmaid straight to the section she needs instead of answering the same question eight times. If you are the bride-to-be, start with the quick answers, then come back to the topic you care about.

Every number on this page is the same number used on our policy pages and product pages. If you ever see two different numbers, the policy page is the one that counts, and we would be grateful if you emailed us so we can correct the other.

Quick answers

1. When should our party order? Count back up to 17 business days from the date you need the pieces (1-3 business days to make plus 7-14 in transit). That is an estimate from our stated times, not a guarantee. About a month ahead leaves room.
2. Is there a size charge for 2XL to 5XL? No. Every adult size from S to 5XL costs the same.
3. Do you send a proof of a personalised name? No. The place-card preview beside the fields shows your text exactly as it will print, and it is repeated in the cart, at checkout and in your order email.
4. Can I return a personalised crewneck? Yes, within the same 60 days from delivery as every other piece.
5. Is there a group discount? No, and there is no minimum either. Shipping is free on any order to the four countries we serve.

More questions and answers live on the FAQs page.

Orders

Placing an order for yourself or the whole party

Each person in the bridal party can order her own piece, choose her own size and type her own name on the personalised items. That route suits groups spread across several cities, because every parcel goes to the person who will wear it. The other route is one organiser, one cart and one box: she adds a line per person, pays once and hands the pieces out at the welcome party. Neither route has a minimum, and there is no group discount, so pick whichever is easier for your group.

A situation we see often: the mother of the groom hears about the matching tees after the mother of the bride has already ordered hers. She can place her own order for the same design in the same colour, choosing the Mother of the Groom role. The two pieces will read as a pair in the line-up, even though they came in separate orders. Both mothers’ pieces live in Mothers of the Couple.

Changing or cancelling

You have 24 hours from ordering to change a size, a colour, the personalised text or the delivery address, or to cancel. Email us with your order number and exactly what should change. After 24 hours the order may already be in production. The full process sits on Cancel or Change an Order.

Shipping

We ship from the USA to the United States, Canada, Australia and New Zealand, free and with no minimum. We do not sell or ship to any other country. After your order is made, which takes 1-3 business days, it spends 7-14 business days in transit. Those ranges are the same for all four countries.

Here is a worked example. A stagette weekend in Canada starts on a Saturday. Counting back 17 business days from that Saturday gives the latest order day if both ranges run to their longest. A group that orders about a month ahead has room to add a spare for a late RSVP without worrying. For an Australian hens party the same arithmetic applies, because the parcel starts its journey in the USA either way. Import duties or taxes depend on the rules of the destination country; ask us before you order if you are unsure.

Read Shipping & Delivery for the full rules, and Order Tracking for how to ask about an order that is on its way.

Returns

You can return any piece within 60 days of delivery. If you simply changed your mind, we pay the return postage with a free return label. That includes personalised items, which are returnable within the same 60 days. Start a return by emailing your order number and the items you want to send back; we reply with the next steps.

A typical case: a bridesmaid ordered an M crewneck, tried it on and found it roomier than she wanted. She can return it within 60 days and order an S, which many women choose for a closer fit in our unisex crewnecks. If a piece arrives damaged or is not what you ordered, email us with your order number and a photo, and we will help.

The step-by-step process is on Returns & Exchanges.

Refunds

Once we receive your return, the refund is sent within 7 days. It goes back through the payment you used at checkout. A cancellation made within the 24-hour window is refunded too. Store credit, if you choose it, never expires, which is handy for a bride who wants to use it for a honeymoon tee months later.

How the money moves, and what to do if a refund seems slow to appear, is covered on the Refund Policy page.

Payments

The available payment options are shown at checkout, and prices are in US dollars. When one organiser pays for the whole group, the order email lists each line with its size, colour and price, which makes settling up in the group chat straightforward. We never ask for card numbers, bank details or passwords by email, and you should never send them. If an email claiming to be from us asks for them, do not reply; forward it to support@bridetee.shop instead.

See Payment Methods for more.

Products and sizing

Colours

Every role tee comes in six party colours: Sage, Dusty Blue, Terracotta, Black, Blush and Butter. The bride’s pieces come in White, Natural (a soft cream) and Black. These are colour names. Screens and dye lots differ, so we cannot promise a tee will be the same shade as a fabric swatch from your florist. Pick the closest name, and try the chips on the homepage line-up to see how your party looks together.

Sizes

Adult tees, the long sleeve tee and the crewnecks run S, M, L, XL, 2XL, 3XL, 4XL and 5XL in a unisex fit, at one price. Youth tees for the flower girl, junior bridesmaid and ring bearer run YXS, YS, YM, YL and YXL and are children’s products. The cap, mug, tote and pouch are one size. The Size Guide shows how to measure a shirt you own and how to choose between two sizes.

Personalisation

Four products take personal text: the Future Mrs Crewneck with Last Name, the Name and Role Crewneck, the Weekend Itinerary Tee with Place and Date, and the Name and Role Tote Bag. We print exactly what is typed, with no extra charge. A bride-to-be ordering “will you be my bridesmaid” crewnecks a couple of months after the engagement should type each name carefully and check it again in the cart, because no proof is sent before production.

Where to browse

• The Bride: pieces for the bride-to-be in White, Natural and Black.
• Maid of Honor & Bridesmaids: also Matron of Honor and Bridesman.
• Junior Party & Flower Girl: youth sizes.
• The Weekend Bag: itinerary tee, brunch crewneck, hens weekend tee, tote and pouch.
• Shop everything.

Account and privacy

Your order email is the key document for any support request: it holds your order number, every line you bought and the personalised text exactly as entered. Save it until the weekend is over and any return is finished. When you contact us, write from the email address used on the order if you can, because that helps us find it quickly.

If you send a photo with a problem report, it is deleted 30 days after delivery. Our Privacy Policy explains what we collect at checkout and why, and the Terms of Service set out the rules of using the store, governed by Pennsylvania law.

Rights, copyright and designs

Our designs use plain role words, dates and place words, never a venue, brand, artist or TV show. If you believe something on our site uses your copyrighted work, the DMCA page explains how to send a notice. Our wider approach to trademarks and designs, including why personalised place fields must stay plain place words, is on the Intellectual Property Policy page.

Which page answers which question

A support checklist for the organiser

Most of the emails we receive could have been settled a week earlier with one quick check. If you are the person holding the group together, these steps keep the weekend calm.

• Collect sizes before colours. Ask each person to measure a tee or sweatshirt she already likes and send the size, not a guess. A bridesmaid who usually buys a 3XL in one brand may want a 2XL or a 4XL in a unisex crewneck; measuring settles it.
• Agree on one colour name. Share the line-up drawing in the group chat with the chip you chose, and remind everyone that phones show colour differently. The tee that looks greener on one screen is the same tee everyone else receives.
• Write names out once, in one message. Copy each name from that message into the personalisation field rather than retyping it. Spacing and capitals print exactly as typed.
• Read the order email the same day. If anything is wrong, you are still inside the 24-hour change window.
• Decide on the spare early. If a late RSVP is possible, add one more line in a middle size now, rather than placing a second order close to the date.
• Write the count-back date on the itinerary. Up to 17 business days from ordering to arrival is our longest stated estimate, not a guarantee.

For the youngest members of the party, measure their own shirt too. A ring bearer who is tall for his age may need a YL while his cousin of the same age wears a YS; children rarely line up by birthday.

Still need help?

Email support@bridetee.shop, or use the subject template on Submit a Ticket so your message lands with everything we need in the first reply. We answer within 24 hours on business days. We do not have a phone line or chat; email keeps a written record that you can forward to the group chat.

Our postal address is Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US. Please do not send returns there unless we ask you to; the return steps come by email. More about us is on About Us and Contact Us, and every page of the store is listed on the Sitemap.