Refund Policy

Last updated: November 14, 2026

This Refund Policy covers the money side of a Bride Tee order: when you get money back, how much, where it goes and how long it takes. How to pack and send an item back is explained separately in our Returns & Exchanges Policy. If you have a question about a refund that is not answered here, email support@bridetee.shop with your order number. We reply within 24 hours on business days.

1. When you can get a refund

There are three common routes to a refund at Bride Tee. Each one starts with an email and your order number.

You return an item within 60 days of delivery

Any product can come back within 60 days of delivery, for any reason, under our Returns & Exchanges Policy. That includes the personalised pieces: the Future Mrs Crewneck with Last Name, the Name and Role Crewneck, the Weekend Itinerary Tee with Place and Date and the Name and Role Tote Bag. Once the item reaches us, the refund is sent within 7 days.

You cancel within 24 hours of ordering

If you cancel within 24 hours of placing your order, you receive a full refund of what you paid, sent within 7 days. The steps are on Cancel or Change an Order.

Something went wrong with the order

If an item arrived damaged, is not what you ordered, or the parcel has not arrived after the full estimated delivery time, email us with your order number and, where it helps, a photo. We will help, and our reply tells you what we can offer for your order and what we need from you.

2. How long a refund takes

For a return, the clock starts when the returned parcel reaches us. Your refund is sent within 7 days of that day. For a cancellation within the 24-hour window, the refund is sent within 7 days of our confirmation that the order is cancelled.

“Sent” means the moment we issue the refund to your payment method. After that, the time it takes to show in your account depends on your bank or payment provider, not on us. Some refunds appear the same day, others take longer, and a refund can show as a separate line rather than a reversal of the original charge.

If you do not see the refund a few days after we confirm it was sent, reply to our confirmation email. We will check the refund on our side and share the details you can give your bank.

3. Where the money goes

Refunds go back to the payment method used at checkout for that order. We cannot send a refund to a different card, a different account or a different person. That rule protects the person who paid, and it matters more than usual for bridal party orders, where one person often pays for many.

The maid of honor who paid for eight

Picture a maid of honor who puts eight tees and a bride crewneck in one cart, pays for all of it, and then collects the money back from each bridesmaid in the group chat. Two weeks later, one bridesmaid can no longer make the wedding and her sage tee comes back to us. The refund for that tee goes to the maid of honor’s payment method, because she paid. She then settles up with the bridesmaid who dropped out, the same way she collected the money in the first place. We are not able to split one order’s refund between several people, so a short note in the group chat saves a lot of confusion.

When everyone ordered her own

If each bridesmaid ordered and paid for her own tee, each refund goes back to the person who placed that order. Nobody else’s order is affected.

4. Store credit instead of a refund

You can ask for store credit instead of money back. Bride Tee store credit never expires, which suits a wedding season where one friend’s bach weekend is followed by another’s bridal shower a year later. Ask for store credit in the email where you start your return or cancellation, so we issue it in place of the refund. Store credit is applied to a future Bride Tee order and is not exchanged for cash.

5. What is refunded

Shipping on Bride Tee orders is free, and return postage is on us for change-of-mind returns, so in most cases the refund is simply the price you paid for the item.

Personalisation is free on every product that offers it, so there is never a personalisation charge to refund or hold back. There is no group discount and no minimum order, so a return from a group order never changes the price of the items that stay.

6. Refunds on part of an order

You do not have to return a whole order to get a refund. If you bought a crewneck, two tees and a tote, and only the crewneck goes back, the refund covers the crewneck. Each line in your order stands on its own.

Size changes and the price

Every adult tee, long sleeve tee and crewneck costs the same from S to 5XL, so a bridesmaid who returns a 2XL and orders a 3XL pays the same price for the new one. Nothing is added for the larger size, and nothing is taken off the refund for the smaller one.

Youth tees

Youth tees for the flower girl, junior bridesmaid and ring bearer are separate products in youth sizes YXS to YXL. If a youth tee comes back, the refund is the price paid for that youth tee.

7. International orders and currency

Every price on Bride Tee is in US dollars, and refunds are issued in US dollars for the amount you paid. If you paid from Canada, Australia or New Zealand with a card or account in another currency, your bank converts the amount at its own rate on the day of the charge and again on the day of the refund. The two rates can differ, so the amount in your local currency may not be exactly the same. That difference comes from the exchange rate, not from a fee charged by us.

Orders to Canada, Australia and New Zealand ship from the USA, and import duties and taxes depend on the destination country. Those charges are set by the destination country, not by Bride Tee. If you paid duties on a parcel and then return items from it, email us before you send the return, and we will tell you what we know about your case.

8. Payment options and refunds

The payment options available for your order are shown at checkout. A refund goes back through the same option you used. If you have a question about a particular payment option before you order, read Payment Methods or email us.

9. If there is a problem with a charge

If a charge looks wrong, for example you see an amount you do not recognise or a refund you expected has not appeared, please email support@bridetee.shop first with your order number. Most questions about a charge are answered faster by email than through a dispute. Writing to us does not take away any right you have with your bank or payment provider.

10. A few refund scenarios

The bridesman who wants black

The party colour is dusty blue, and the bridesman’s tee arrives in dusty blue like everyone else’s. He asks the bride if he can wear black instead, and she agrees. The dusty blue tee goes back within 60 days with a free return label, and its refund is sent within 7 days of us receiving it. The black tee is a new order, at the same price.

The shower that was moved

A bridal shower is moved to a date when two of the guests can no longer come. Their tote bags were part of the organiser’s order. The organiser returns the two totes, and the refund for those two lines goes back to her payment method. The rest of the order is untouched.

Credit for the next wedding

A bridesmaid returns a crewneck she did not end up wearing and asks for store credit because her sister is engaged too. The credit never expires, so it is still there whenever her sister’s party is ready to order.

11. A return refund, step by step

Here is the whole path of a change-of-mind return, from the first email to the money being sent. Nothing in it costs you postage.

1. You email us within 60 days of delivery. Write to support@bridetee.shop with your order number, the lines you are sending back, and whether you want money back or store credit.
2. We reply with the next steps. Our reply comes within 24 hours on business days and includes your free return label for a change-of-mind return.
3. You send the parcel. Pack the pieces, attach the label and hand the parcel over as the reply explains.
4. The return reaches us. This is the day the 7-day clock starts.
5. Your refund is sent. Within 7 days of us receiving the return, the refund is issued to the payment method used at checkout, or the store credit is added if you asked for it. We email you when it has been sent.
6. Your bank shows it. How soon the refund appears after it is sent depends on your bank or payment provider.

12. What to tell us so the refund goes smoothly

A refund moves fastest when the first email answers every question we would otherwise have to ask. Please include:

• The order number from your order email, and the name on the order if someone else placed it.
• Each piece you are returning, with its size and colour, for example “Bridesmaid tee, Butter, 3XL”.
• Whether you would like the money back or store credit.
• For a personalised piece, the text that was printed, so we can match the item to the right line.

The two bridesmaids who swapped sizes

A maid of honor orders the same Blush tee for two bridesmaids, one in 4XL and one in S, and the labels get mixed up in the group chat. Each tee then fits the wrong person, and both decide they would rather order again themselves. The maid of honor returns both tees in one parcel with one free return label and lists the two lines in her email. The refund for both is sent to her payment method within 7 days of the parcel reaching us, and the price is the same for both sizes, so the refund is simply two equal tee prices.

The spare that was never needed

An organiser adds one extra Sage tee in L to the cart in case of a late RSVP. Nobody else says yes, and the spare stays folded in its bag. Within 60 days of delivery she returns it like any other change-of-mind item, and the refund for that one line is sent within 7 days of us receiving it.

13. Questions about a refund

Email support@bridetee.shop or submit a ticket with your order number. We reply within 24 hours on business days. Related pages: Returns & Exchanges Policy, Shipping & Delivery and Terms of Service. Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US.