Privacy Policy
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This Privacy Policy explains what personal information Bride Tee collects when you visit bridetee.shop or place an order, why we collect it, who we share it with, how long we hold it, and the choices you have. Bride Tee is based at 350 West Elm St Suite 3111, Conshohocken, PA 19428, US. If you have any question about your privacy, email support@bridetee.shop. We reply within 24 hours on business days.
Privacy at a glance
- We collect what we need to make your order, deliver it and answer your emails.
- The palette chips on the homepage store nothing and send nothing to us.
- Personalisation text, such as a last name or a place word, is kept with the order it belongs to.
- Photos you send us with a problem report are deleted 30 days after delivery.
- We do not sell your personal information.
- You can ask to see, correct or delete your information by email.
1. Information you give us
Most of what we know about you is what you type at checkout or write in an email. When you place an order, we collect:
- Contact details: your name and email address, so we can send your order confirmation and reply to your questions.
- Billing and shipping details: the name and address the parcel goes to, and the billing name and address used for payment.
- Order details: each product, size, colour and quantity in your cart, and the order total.
- Personalisation text: what you type into a personalisation field, such as the last name and wedding date on the Future Mrs Crewneck with Last Name, the role and name on the Name and Role Crewneck, the place and date on the Weekend Itinerary Tee, or the name and role on the Name and Role Tote Bag.
- Messages: anything you write to support@bridetee.shop, and any photo or file you attach.
If you create an account on the site, we also keep your login email and a protected version of your password, together with your order history, so you can see past orders.
Orders placed for other people
Bridal party orders often contain other people’s details. A maid of honor may type eight bridesmaids’ names into Name and Role pieces, or send the box to the bride’s sister. When you give us someone else’s name or address, please make sure they are happy for you to do so. We use those details only to make and deliver that order.
2. Information collected automatically
When you browse bridetee.shop, our website and hosting systems record technical details that any website receives, such as your IP address, browser and device type, the pages you open, the page that sent you to us, and the date and time of your visit. Some of this comes from cookies, described in section 5. We use these details to keep the site working, secure and quick to load.
3. The homepage palette chips
The homepage line-up shows seven drawn tees, with the bride in white at the centre. Below them are six palette chips: Sage, Dusty Blue, Terracotta, Black, Blush and Butter. Pressing a chip recolours the six party tees and changes the colour word in the headline, and the button underneath links to the shop filtered to that colour.
The chips are plain buttons. They collect nothing, there is no field to type into, and nothing about your choice is stored or sent to us. If you press Terracotta and then leave the site, we have no record that you looked at terracotta. It is the same as flicking through paint cards.
4. How we use your information
- To make your order, including printing the personalisation text exactly as typed.
- To deliver your order to the address you gave, in the United States, Canada, Australia or New Zealand.
- To send order emails, which repeat each line and the personalisation text so you can check it.
- To handle changes within 24 hours, cancellations, returns within 60 days, refunds and store credit.
- To answer your emails and help when something has gone wrong with an order.
- To keep the site secure, prevent fraud, and keep the records the law requires.
- To send marketing emails only if you have agreed to receive them. Every marketing email has an unsubscribe link.
If you are in a region whose law asks for a legal basis, we rely on performing our contract with you for orders and support, our legitimate interests for security and running the store, your consent for marketing emails and non-essential cookies, and legal obligations for accounting records.
What we never see
Plenty of a bridal party’s planning happens away from our site: the group chat where sizes are collected, the spreadsheet of who has paid the maid of honor back, the itinerary for the bachelorette weekend or the hens night. None of that reaches us unless you choose to paste it into an email. When an organiser orders for eight people and is paid back in the group chat, we see one order and one payment, not who owes whom. The steps for changes and refunds that use your details are on Cancel or Change an Order, Returns & Exchanges and the Refund Policy.
5. Cookies
Essential cookies keep your cart, checkout and account working. Without them, the cart forgets what you added and checkout cannot finish. Other cookies, such as analytics or advertising cookies, are used only where those tools are enabled and, where the law requires it, only after you agree. You can block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout will not work.
The palette chips described in section 3 do not set a cookie to remember the colour you chose.
6. Personalisation text
The text you type into a personalisation field is kept with the order it belongs to, in the same way as the size and colour of each line. It appears in the place-card preview, the cart, checkout and the order email, and it is used to print your piece. It stays with the order so we can answer questions about that order later, such as a return within 60 days or a reorder for a late RSVP.
We do not use the names, roles, places or dates you type for anything other than your order. We do not publish them and we do not add them to a mailing list. A wedding date printed on a crewneck stays a detail of that order.
7. Photos you send us
When something arrives damaged or is not what you ordered, we ask for a photo, because it is the quickest way to understand the problem. Customer photos sent with a problem report are deleted 30 days after delivery. Please photograph only the item, the packaging or the label. There is no need to include people, faces or anything else in the picture.
You never need to send us a photo for a change-of-mind return, a size question or a delivery question.
8. Who we share information with
We share personal information only with the service providers who help us run the store, and only what each one needs:
- Payment providers, who process your payment. The available payment options are shown at checkout, and card details are handled by the payment provider rather than stored by us.
- Production and shipping partners, who need the order lines, personalisation text and delivery address to make and send your order from the USA.
- Website hosting and email providers, who keep the site online and carry our emails.
We may also disclose information when the law requires it, or to protect our rights or our customers. We do not sell or rent your personal information.
9. How long we keep information
| Information | How long it is held |
|---|---|
| Palette chip choices on the homepage | Not kept at all; nothing is stored or sent |
| Photos sent with a problem report | Deleted 30 days after delivery |
| Personalisation text | Kept with the order it belongs to |
| Order records | As long as accounting and tax law requires |
| Support emails | As long as they are useful to settle your request and answer later questions about the order |
| Store credit balance | Store credit never expires, so the balance stays on record until it is used |
| Marketing preferences | Until you unsubscribe |
When information is no longer needed, we delete it or make it anonymous.
10. How we protect information
The site uses encrypted HTTPS connections. Access to order and customer details is limited to people who need them to make, send or support an order. No system is completely secure, but we work to protect your information and will tell you if a breach affects you where the law requires notice.
We never ask for card numbers, bank details or passwords by email. If a message that looks like it comes from us asks for them, do not reply to it; forward it to support@bridetee.shop.
11. Your rights and choices
Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, receive a copy, object to or limit some uses, withdraw consent, and opt out of marketing. To make a request, email support@bridetee.shop from the address used for your order. We may need to confirm it is you before we act, and we answer within the time the law requires. You will never be treated differently for asking.
A bridesmaid who wants her name removed
A bridesmaid whose name was typed onto a Name and Role Crewneck by the organiser can also write to us about her own details. Once an order has been made and delivered, the printed piece cannot change, but we can tell her what we hold and what can be deleted, keeping only what the law requires us to keep for the order record.
12. Children’s privacy
Bride Tee sells youth tees for the flower girl, junior bridesmaid and ring bearer, in youth sizes YXS to YXL. These are bought by adults. The site is not directed to children under 13, and we do not knowingly collect a child’s personal information. A child’s first name on a youth piece is given by the adult placing the order. If you believe a child has sent us personal information, email us and we will delete it.
13. Visitors outside the United States
We deliver to Canada, Australia and New Zealand as well as the United States, and orders ship from the USA. Your information is processed in the United States and may be processed by our service providers in other countries. Where the law requires safeguards for those transfers, we rely on them.
14. Changes to this policy
We may update this policy when our practices or the law change. The “Last updated” date at the top shows when it last changed. If a change matters to how we use information you have already given us, we will say so on the site.
15. Contact us
Email support@bridetee.shop with any privacy question or request. Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US. Related pages: Terms of Service, Payment Methods, Contact Us and Submit a Ticket.