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\nThis Shipping & Delivery policy explains how a Bride Tee order goes from your cart to your door: how long we take to make it, how long it spends in transit, what shipping costs, where we deliver and how to plan a bridal party order around a fixed date. It applies to every order placed on bridetee.shop. If your question is not covered here, email support@bridetee.shop. We reply within 24 hours on business days.
\nEvery Bride Tee piece is made for the order it belongs to. That is true of a plain Bridesmaid tee in sage, a Mother of the Bride long sleeve tee in dusty blue, and the four personalised pieces that carry a last name, a role, a name, a place or a date. Making an order takes 1-3 business days. Weekends are not business days, so an order placed late on a Friday starts its 1-3 business days on the following Monday.
\nA larger order does not move into a slower lane. A cart with one bride crewneck in white and seven role tees in terracotta follows the same 1-3 business days as a single cap. Personalisation does not add a day either: the last name on a Future Mrs Crewneck or the place word on a Weekend Itinerary Tee is part of the same making time.
\nYou receive an order confirmation email as soon as you place your order. It repeats every line in your cart, including each size and colour and the exact text you typed into any personalisation field. Read it once, slowly, the way you would read a seating chart. If something is wrong, you have 24 hours from the moment you ordered to change it.
\nShipping is free on every order to every country we deliver to. There is no order minimum, no coupon and no extra charge for a big group cart. The table below shows the full estimate, from the moment you order to the moment the parcel should reach you.
\n| Destination | \nShipping cost | \nMaking time | \nTransit time | \nEstimated total | \n
|---|---|---|---|---|
| United States | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
These are the times we state for every order. They are estimates, not a guarantee, and we do not promise delivery before a wedding, a shower or a bach weekend. What we can do is give you honest numbers so you can plan, and the next section shows how.
\nThe simplest planning rule is this: 1-3 business days to make, plus 7-14 business days in transit, means you allow up to 17 business days before the date the box needs to be in your hands. Seventeen business days is longer than seventeen calendar days, because weekends do not count. In practice it is a little more than three calendar weeks.
\nSay the bachelorette weekend starts on a Friday, and the maid of honor wants the tees at her place by the Thursday before, so she can sort them into bags with each name on a sticky note. She opens a calendar, puts her finger on that Thursday and counts back 17 business days, skipping every Saturday and Sunday. The day she lands on is the latest day to place the order if she wants to stay inside our stated times. That count is an estimate from our stated times, not a guarantee, so she adds a little room on top.
\nWedding planning guides usually suggest ordering outfits for a party about a month ahead, and we agree that about a month ahead leaves room. Room for a bridesmaid who has not told the group her size yet. Room for a late RSVP. Room to try a crewneck on and swap a size under our Returns & Exchanges Policy if one runs bigger than expected. Ordering earlier never costs more, because shipping is free and the price of a tee is the same in every size.
\nThe homepage itinerary count-back at the count-back band walks through the same numbers in itinerary form, which some groups like to paste straight into the group chat.
\nBride Tee orders ship from the USA. We deliver to addresses in the United States, Canada, Australia and New Zealand, and nowhere else. If your address is outside these four countries, checkout will not offer a way to ship it, and we are not able to send it another way.
\nWe are not based in Canada, Australia or New Zealand and have no local warehouse there. Every parcel to those countries travels from the USA, which is why the transit range is the same 7-14 business days for all four destinations rather than a shorter domestic window.
\nA bridesmaid in Auckland is putting together hens weekend tees for six people heading to Queenstown. Her order ships from the USA, so she plans on 1-3 business days of making plus 7-14 business days in transit, the same as anyone else. She counts back from the Thursday she flies out, not from the Saturday of the hens night, because she wants the box at home before she packs. If the hens party is close and the count does not work, she knows it before she pays, which is the point of publishing the numbers.
\nResidential and business addresses in the four countries above are fine. Whether a particular parcel can go to a P.O. box, a parcel locker, a military address or a hotel front desk depends on the shipping service, so if you plan to use one of these, email us before you order and we will tell you what we can confirm.
\nMost bridal parties order in one of two ways, and both work with free shipping.
\nHere is a mix-up we want to help you avoid. A group decides that everyone will order her own tee, but one bridesmaid copies the maid of honor’s shipping address from the itinerary instead of typing her own. Her parcel goes to the maid of honor. Nothing is lost, but it means a hand-off nobody planned. If you notice this within 24 hours of ordering, email us and we will update the address. After that, see section 7.
\nThe opposite case matters too. If the organiser wants every tee sent to her, the order needs her address, not the bride’s. A surprise bridesmaid proposal box that lands on the bride’s own doorstep is not much of a surprise.
\nWhen a tracking link is available for your parcel, we email it to the address you used at checkout. You can also look up your order on our Order Tracking page. If you have not heard anything and want to know where your order stands, email support@bridetee.shop with your order number and we will reply with the status within 24 hours on business days.
\nIf you placed one order for the whole party, the status covers every line in it. If everyone ordered separately, each person should ask about her own order number. We can only share order details with the person who placed the order, so the maid of honor cannot ask about a bridesmaid’s separate order unless that bridesmaid writes to us herself.
\nBefore you pay, read your shipping address once more: the name on the door, the street, the apartment or unit number, the city and the ZIP or postal code. A missing unit number is the most common reason a parcel is delayed.
\nYou can change the shipping address within 24 hours of ordering. Email us with your order number and the corrected address, and we confirm by reply. The full process is on Cancel or Change an Order. After the 24 hours have passed, contact us anyway. We will tell you honestly what can still be done, but we cannot promise a change once your order is being made or is on its way.
\nTransit times are estimates, and a parcel can occasionally take longer than 14 business days. If your parcel has not arrived after the full estimated total, or tracking has stopped updating, email support@bridetee.shop with your order number. We will look into it and tell you what we find and what we can do next.
\nIf tracking says delivered but the box is not there, check with neighbours, the building front desk or a reception area, and anyone else at the address. Then contact us with your order number and we will help.
\nIf the parcel arrives damaged, or something inside is not what you ordered, email us with your order number and a photo of the problem, and we will help. A photo of the outside of the parcel and the label is useful too. Photos you send us are deleted 30 days after delivery, as explained in our Privacy Policy. For returns and refunds in these cases, see our Returns & Exchanges Policy and Refund Policy.
\nAll prices on Bride Tee are in US dollars. Because orders ship from the USA, a parcel going to Canada, Australia or New Zealand crosses a border. Import duties and taxes depend on the destination country and on the value of the parcel, and some countries charge them while others do not for a small order. If you are ordering from outside the United States and want to know more before you buy, email us and we will share what we know about your order.
\nSpring and summer are busy for weddings, and so are the weeks before the winter holidays. Our stated times stay the same: 1-3 business days to make, 7-14 business days in transit. Carriers can still run slower around public holidays. If your date falls in a busy month, the advice is the same as always: count back 17 business days, then give yourself about a month if you can.
\nEmail support@bridetee.shop with your order number if you have one. We reply within 24 hours on business days. You can also browse the Help Center, read the FAQs or submit a ticket. Bride Tee, 350 West Elm St Suite 3111, Conshohocken, PA 19428, US.
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