{"page":{"id":752,"title":"FAQs","handle":"faqs","url":"https://bridetee.shop/faqs/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-11-14\">November 14, 2026</time></p>\n<section class=\"policy-summary\">\n<h2>FAQs at a glance</h2>\n<ul>\n<li>The bride wears White, Natural or Black; the rest of the party picks one of six colour names: Sage, Dusty Blue, Terracotta, Black, Blush or Butter.</li>\n<li>Adult tees, the long sleeve tee and crewnecks come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL, unisex fit, at the same price in every size.</li>\n<li>Youth tees for the flower girl, junior bridesmaid and ring bearer come in YXS, YS, YM, YL and YXL.</li>\n<li>We make each order in 1-3 business days; transit is 7-14 business days to the US, Canada, Australia and New Zealand. Shipping is free, with no minimum.</li>\n<li>Change or cancel within 24 hours of ordering. Return within 60 days of delivery, with a free return label for change-of-mind returns.</li>\n<li>Questions go to <a href=\"mailto:support@bridetee.shop\">support@bridetee.shop</a>; we reply within 24 hours on business days.</li>\n</ul>\n</section>\n<h2>Colours and the palette chips</h2>\n<h3>How does the colour idea work?</h3>\n<p>Bride Tee starts from the wedding colours. The bride stays in white, and everyone else in the party wears one colour from the palette. On the homepage line-up you will see seven drawn tees: Mother of the Bride, Bridesmaid, Maid of Honor, BRIDE in white at the centre, Bridesman, Bridesmaid and Flower Girl. Pick a chip and the six party tees change colour together, so you can see the whole line-up in one shade before anyone orders. You can try it on the <a href=\"/#line-up\">palette line-up</a>.</p>\n<h3>What happens when I press a palette chip?</h3>\n<p>The six chips (Sage, Dusty Blue, Terracotta, Black, Blush and Butter) are plain buttons. Pressing one recolours the six party tees in the drawing and changes the colour word in the headline, for example &#8220;Bride in white. Everyone else in sage.&#8221; The button underneath then opens the shop filtered to that colour. The chips do not collect anything, there is no field to type into, and nothing is sent to us. It is a way to look, not a form.</p>\n<h3>Will the sage tee match the sage in our wedding colours?</h3>\n<p>We cannot promise that. Sage, Dusty Blue and the rest are colour names, not colour matches. Every screen shows colour a little differently, and dye lots vary between batches of blank shirts. A common example: in one group chat, the same sage tee looks greener on one bridesmaid&#8217;s phone and greyer on another&#8217;s laptop. The tee is the same; the screens are not. Our advice is to pick the closest name to your palette and treat it as a family colour rather than an exact swatch.</p>\n<h3>Which colours does the bride get?</h3>\n<p>The bride&#8217;s pieces come in White, Natural (a soft cream) and Black. White is the classic choice for the line-up idea, Natural reads a little warmer in photos, and Black suits a bride who wants the reverse look, for example when the party is in Blush or Butter. You will find every bride piece in <a href=\"/product-category/the-bride/\">The Bride</a>.</p>\n<h3>Can our bridesman wear the same tee in black?</h3>\n<p>Yes. Every role tee comes in the same six party colours, and Black is one of them. If the rest of the party is in Dusty Blue and the bridesman would rather wear black, he simply picks Black on his own line. Many groups like one or two people in a contrast colour; the line-up still reads as one party because the design and the small chest word are the same.</p>\n<h2>Roles and sizes</h2>\n<h3>Which roles do you print?</h3>\n<p>Our role tees cover the bride, the maid of honor, the matron of honor, bridesmaids, the bridesman, the mother of the bride, the mother of the groom, and the junior party: flower girl, junior bridesmaid and ring bearer. Browse them by group in <a href=\"/product-category/bridesmaids/\">Maid of Honor &amp; Bridesmaids</a>, <a href=\"/product-category/mothers/\">Mothers of the Couple</a> and <a href=\"/product-category/junior-and-flower-girl/\">Junior Party &amp; Flower Girl</a>.</p>\n<h3>What sizes do adult pieces come in?</h3>\n<p>Adult tees, the long sleeve tee and the crewnecks come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL, unisex fit. The price is the same in every size: a 5XL costs exactly what an S costs. That is what we mean by &#8220;Same tee for the whole line-up, S to 5XL&#8221;. If you need a particular colour in the largest sizes, email us before ordering so we can confirm that blank for you.</p>\n<h3>One bridesmaid wears 4XL and another wears S. Will they look the same?</h3>\n<p>They order the same design in the same colour and simply choose their own size. Nobody has to wear a different style or a different shirt because of her size, and nobody pays more. The <a href=\"/size-guide/\">Size Guide</a> explains how to measure a shirt you already own so each person can pick with confidence.</p>\n<h3>How do the crewnecks fit?</h3>\n<p>The crewnecks are unisex, which many people find runs roomy. Many women size down for a closer fit, while others keep their usual size because they want a looser layer for the morning-after brunch or a cool evening. Measuring a sweatshirt you already like is the most reliable way to decide.</p>\n<h3>Our flower girl is 6. Should she wear an adult S?</h3>\n<p>No. Flower girl, junior bridesmaid and ring bearer tees are children&#8217;s products in youth sizes: YXS, YS, YM, YL and YXL. An adult S is cut for an adult body and will be long and wide on most six-year-olds. Children grow at very different rates, so measure a tee that fits her now rather than choosing by age. The youth section of the <a href=\"/size-guide/\">Size Guide</a> walks through it.</p>\n<h3>Are the cap, mug, tote and pouch sized?</h3>\n<p>No. The cap, mug, tote bag and zip pouch come in one size, so there is no size to choose on those product pages.</p>\n<h2>Personalisation fields</h2>\n<h3>Which products can be personalised?</h3>\n<p>Four: the Future Mrs Crewneck with Last Name, the Name and Role Crewneck, the Weekend Itinerary Tee with Place and Date, and the Name and Role Tote Bag. Personalisation costs nothing extra. Every other product prints the same design for everyone, which keeps a group order simple.</p>\n<h3>What can I type on the Future Mrs Crewneck?</h3>\n<p>A last name of up to 16 characters, printed in capitals, and an optional wedding date printed as numerals. A bride-to-be who orders it two or three months after the engagement often adds the date; one ordering before the date is set can leave that field empty.</p>\n<h3>How does the Name and Role Crewneck work?</h3>\n<p>You choose the role from a list (Maid of Honor, Matron of Honor, Bridesmaid, Bridesman, Mother of the Bride, Mother of the Groom) and type a name of up to 18 characters. The Name and Role Tote Bag works the same way, with a name of up to 14 characters and an optional role from the same list. These pieces are a popular choice for a bridesmaid proposal.</p>\n<h3>What goes in the place field on the itinerary tee?</h3>\n<p>A plain place word of up to 18 characters, printed in capitals, such as a city or a lake, plus the date in numerals. It should never be a venue name, a brand or an event logo. &#8220;NASHVILLE&#8221; or &#8220;QUEENSTOWN&#8221; works well; a hotel name or a festival name does not.</p>\n<h3>Do you send a proof before printing?</h3>\n<p>No proof or mockup is sent before production. Instead, a place-card preview beside the fields shows your text exactly as it will print, and the same text appears again in the cart, at checkout and in your order email. We print exactly what is typed: spelling, capitals and spacing. Please read it once more on each of those three screens.</p>\n<h3>I spotted a typo in a last name three hours after ordering. Is it too late?</h3>\n<p>Not if it is within 24 hours of ordering. Email <a href=\"mailto:support@bridetee.shop\">support@bridetee.shop</a> with your order number and the corrected text, written exactly as it should print. Changes and cancellations are possible within 24 hours; after that the piece may already be in production. The full steps are on <a href=\"/cancel-change-order/\">Cancel or Change an Order</a>.</p>\n<h2>Group orders and the spare</h2>\n<h3>How should our bridal party order?</h3>\n<p>Two ways work. Each person can order her own piece, in her own size and with her own name on personalised items, and have it sent to her own address. Or one organiser can put every line in one cart and have the box sent to one address. The <a href=\"/#count-back\">count-back</a> and the &#8220;Send it to the group chat&#8221; band on the homepage explain both.</p>\n<h3>Our maid of honor is paying for eight people. Any tips?</h3>\n<p>Collect everyone&#8217;s size and colour first, in the group chat or a shared note, then build one cart with one line per person. The order email lists every line, which makes it easy to share and to work out who owes what when people pay her back. Remember the box goes to one address, so she will hand the tees out herself.</p>\n<h3>Is there a group discount or a minimum order?</h3>\n<p>There is no group discount and no minimum. One tee or twelve, each piece is priced the same as it is on its product page, and shipping is free either way.</p>\n<h3>What if someone RSVPs late?</h3>\n<p>A spare is just one more line in the cart. Some organisers add one spare tee in a middle size when they order, in case a cousin joins at the last minute; others place a second small order later. Either way, use the count-back below to see whether there is still time.</p>\n<h3>The parcel went to the maid of honor, but we wanted each bridesmaid&#8217;s own address. What now?</h3>\n<p>One order ships to the one address entered at checkout. If you notice within 24 hours, email us and we can change the address before it ships. If the box has already left, it will arrive at the address on the order, and the organiser can pass each piece on. Next time, each bridesmaid can place her own order to her own address.</p>\n<h2>Timing and the count-back</h2>\n<h3>How long does an order take?</h3>\n<p>We make each order in 1-3 business days, then it is in transit for 7-14 business days to the US, Canada, Australia and New Zealand. Added together, allow up to 17 business days from ordering. That is an estimate from our stated times, not a guarantee, and we do not offer faster options.</p>\n<h3>How do I count back from the bachelorette weekend?</h3>\n<p>Take the first day of the weekend, say a Friday in Nashville, and count back 17 business days. That is the latest point to order if the stated times run to their longest. About a month ahead leaves room for a late RSVP or a size change. The <a href=\"/#count-back\">itinerary count-back</a> on the homepage shows the same arithmetic, and <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> has the details.</p>\n<h2>Shipping to the US, Canada, Australia and New Zealand</h2>\n<h3>Where do you ship, and does it cost anything?</h3>\n<p>We ship to the United States, Canada, Australia and New Zealand, and shipping is free with no minimum. We do not sell or ship to other countries.</p>\n<h3>We are ordering from New Zealand for a hens weekend in Queenstown. Anything different?</h3>\n<p>Orders ship from the USA, so transit to New Zealand is the same 7-14 business days as everywhere else we ship. Count back from the start of the hens weekend in the same way. Import duties or taxes, if any, depend on your country&#8217;s rules; email us before ordering if you would like to ask about them.</p>\n<h3>Will I get a tracking link?</h3>\n<p>When a tracking link is available for your order, we email it to you. If you have not received one, or want to check on a parcel, email us with your order number. The <a href=\"/order-tracking/\">Order Tracking</a> page explains what to send.</p>\n<h2>Changes and cancellations</h2>\n<h3>Can I change a size or colour after ordering?</h3>\n<p>Yes, within 24 hours of ordering. Email us with your order number, the line you want to change and the new size or colour. After 24 hours the order may already be in production, and the return route below is the way to sort a wrong size.</p>\n<h3>How do I cancel?</h3>\n<p>Email <a href=\"mailto:support@bridetee.shop\">support@bridetee.shop</a> within 24 hours of ordering with your order number and the word &#8220;cancel&#8221; in the subject line. We confirm by email.</p>\n<h2>Returns and refunds</h2>\n<h3>How long do I have to return something?</h3>\n<p>60 days from delivery. For a change-of-mind return we pay the return postage with a free return label. Once we receive the return, the refund is sent within 7 days. Read <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a> for the steps and the <a href=\"/refund-policy/\">Refund Policy</a> for how the money comes back.</p>\n<h3>Can personalised items be returned?</h3>\n<p>Yes. Personalised items are returnable within the same 60 days from delivery, through the same process as every other piece.</p>\n<h3>Something arrived damaged or wrong. What do I do?</h3>\n<p>Email us with your order number and a photo of the problem, and we will help. Photos you send with a problem report are deleted 30 days after delivery.</p>\n<h3>Does store credit expire?</h3>\n<p>No. Store credit never expires, so a bride who returns a piece now can use the credit for a honeymoon tee later.</p>\n<h2>Payment</h2>\n<h3>How can I pay?</h3>\n<p>The available payment options are shown at checkout. Prices are in US dollars. The <a href=\"/payment-methods/\">Payment Methods</a> page has more detail. Please never send card numbers or passwords by email.</p>\n<h3>Can one person pay for the whole group?</h3>\n<p>Yes. The organiser places one order with every line in it and pays once at checkout. How the group settles up afterwards is up to you; the order email gives a clear list of each person&#8217;s line.</p>\n<h2>Care and wearing it again</h2>\n<h3>How should I wash my tee or crewneck?</h3>\n<p>Care details for each blank are being confirmed and will be added to the product pages. If you need them before you order, email us. Until then, a gentle wash and a look at the label inside the garment are a sensible starting point for any printed shirt.</p>\n<h3>Will I want to wear it after the wedding?</h3>\n<p>That is the plan behind &#8220;Small word, wear it again&#8221;: a small role word on the chest, a date in numerals, one or two inks and no slogans. A Dusty Blue bridesmaid tee looks like an ordinary good tee on a Saturday a year later, which is why many parties choose it over loud designs. Browse <a href=\"/product-category/the-weekend-bag/\">The Weekend Bag</a> for pieces made for the whole weekend, or start at the <a href=\"/shop/\">shop</a>.</p>\n<h3>My question is not here. Where do I ask?</h3>\n<p>Email <a href=\"mailto:support@bridetee.shop\">support@bridetee.shop</a> or open a ticket through <a href=\"/submit-ticket/\">Submit a Ticket</a>. We reply within 24 hours on business days. The <a href=\"/help-center/\">Help Center</a> collects every support page in one place.</p>\n","visible_characters":13157,"meta_description":"Answers to common questions about Bride Tee: party colours, sizes S to 5XL and youth sizes, group orders, personalised text, delivery times and returns.","parent":null,"published_at":"2026-11-14T04:22:40+00:00","updated_at":"2026-11-14T04:22:40+00:00"}}