Last updated:
\nWhether you are the maid of honor sorting out a cart for the whole bridal party, a bride-to-be checking the spelling of her new last name, or a mother of the groom wondering which size to choose, you reach Bride Tee the same way: by email. This page gives our contact details, what to put in your message so we can answer it in one reply, and which page already answers the most common questions.
\nWrite to support@bridetee.shop. Every message is read and answered by email, within 24 hours on business days. An email that arrives on a Saturday or Sunday is answered on the next business day.
\nEmail is our only support channel. We chose it because a written answer is easy to forward to the group chat, keeps a record of what was agreed about a size or a printed name, and lets you attach a photo when something has gone wrong. It also works the same way from the United States, Canada, Australia and New Zealand, whatever the time difference.
\nIf you would like a ready-made subject line, our Submit a Ticket page explains the format we use, Topic – Order number – Surname, with a list of topics that open a new email in one tap.
\nBride Tee
350 West Elm St Suite 3111
Conshohocken, PA 19428
US
This is our business address for correspondence. Please do not send returns to it unless our email reply tells you to. For a return, start with an email, and our reply gives you the steps and, for a change-of-mind return, a free return label. The full process is on Returns & Exchanges.
\nThe fastest answers come from messages that tell us four things:
\nFor a personalised piece, write out the full text exactly as it should print, with capitals and spaces. For a damaged or wrong item, attach a clear photo of the item and, if relevant, the label. Photos you send are deleted 30 days after delivery, as our Privacy Policy explains.
\nPlease write from the email address you used at checkout if you can. It lets us find the order straight away.
\nMany questions are already answered in writing. The table below points to the right page for each topic. If the page does not settle it, email us.
\n| Your question | \nWhere to look | \nThe short answer | \n
|---|---|---|
| Where is my order? | \nOrder Tracking | \nMaking 1-3 business days, transit 7-14 business days | \n
| When will it arrive? | \nShipping & Delivery | \nAllow up to 17 business days; an estimate, not a guarantee | \n
| Can I change or cancel? | \nCancel or Change an Order | \nWithin 24 hours of ordering | \n
| Can I send it back? | \nReturns & Exchanges | \nWithin 60 days of delivery, free return label for change of mind | \n
| When is my refund sent? | \nRefund Policy | \nWithin 7 days of us receiving the return | \n
| Which size should I choose? | \nSize Guide | \nAdult S to 5XL, youth YXS to YXL | \n
| How do I pay? | \nPayment Methods | \nThe available options are shown at checkout | \n
| Colours, roles, group orders | \nFAQs | \nSix party colours; bride in White, Natural or Black | \n
| Everything else | \nHelp Center | \nEvery support page in one place | \n
You do not need an order to write to us. Some of the questions we answer most often before a party orders:
\nA group can order in two ways. Each person can order her own piece in her own size, with her own name on personalised items, or one organiser can put every line in one cart and have the box sent to one address. There is no minimum and no group discount, and a spare for a late RSVP is simply one more line. If your party is spread across countries, tell us where everyone is: we deliver to the United States, Canada, Australia and New Zealand, and orders ship from the USA.
\nA bridesmaid who wears 4XL and another who wears S can wear the same design in the same colour, at the same price. If one of you is between sizes, measure a shirt you already own and send us the product you are looking at. For a flower girl, junior bridesmaid or ring bearer, the youth tees come in YXS to YXL; measure the child’s own shirt, and choose by measurement rather than age.
\nRole tees come in Sage, Dusty Blue, Terracotta, Black, Blush and Butter, and the bride’s pieces in White, Natural and Black. They are colour names, not a colour-match promise for your wedding palette, because screens and dye lots differ. Pick the closest name.
\nA bachelorette weekend in Nashville or a hens weekend in Queenstown can be planned the same way: count back up to 17 business days from the day you need the box. That figure is an estimate from our stated times, not a guarantee, and about a month ahead leaves room.
\nWrite within 24 hours of ordering. Put “Change” or “Cancel” at the start of the subject and the order number after it. If a name was typed wrong, write the whole name as it should print; we print exactly what is typed.
\nIf the box went to the maid of honor’s address when you meant each bridesmaid to get her own, the delivery address is the one in the order. Email us with the order number and we will explain the options for your order.
\nIf a piece arrived damaged or is not what you ordered, email us with your order number and a photo, and we will help.
\nHere are three short messages, each from a different member of a bridal party, that give us everything we need the first time. Borrow the shape for your own.
\nSubject: Question – no order yet – Alvarez. Message: “I am ordering for a party of eight: the bride in White, six bridesmaids and me in Terracotta. Sizes range from S to 4XL. Everyone is in the United States, and I would like one box sent to my address. The weekend is the second Friday of next month. Is there anything I should know before I check out?” Our reply can confirm the price is the same in every size, explain the count-back for her date, and point out that there is no minimum and no group discount, all at once.
\nSubject: Size – no order yet – Whitfield. Message: “I would like the same long sleeve tee as the mother of the bride, in Dusty Blue. I usually wear an L in women’s tops and I like a relaxed fit, not a tight one. I have measured my favourite long sleeve top flat, the way your Size Guide explains, and noted the width and length. Which unisex size should I choose?” Because she names the product and the colour, says how she likes it to fit, and has her own shirt’s measurements ready, we can answer her question in one reply. The same message works for the mother of the bride, so the two mothers can compare notes before either of them orders.
\nSubject: Delivery – 1517 – Morgan. Message: “I placed this order on a Monday for a hens weekend. It is going to Brisbane. Can you tell me where it is up to?” With the order number and the destination, we can look up the order and tell her its status.
\nBride Tee is based in Conshohocken, Pennsylvania, and orders ship from the USA. We deliver to the United States, Canada, Australia and New Zealand, and nowhere else. Customers in Canada, Australia and New Zealand are served from the USA in the same way as customers in the United States: by email, with the same 24-hour reply time on business days. We do not have a local office, phone number or return address in those countries.
\nPrices on the site are in US dollars. If you are ordering from outside the United States, import duties and taxes depend on the destination country. If you have a question about that before you order, email us and we will share what we know.
\nEvery product, personalised pieces included, can be returned within 60 days of delivery. For a change-of-mind return, the return postage is on us with a free return label. To start, email us with the order number, the pieces you are sending back and whether you would like your money back or store credit. Our reply tells you how to send the parcel.
\nYour refund is sent within 7 days of us receiving the return, to the payment method used at checkout. Store credit never expires. If the person who paid is not the person writing, please copy them into the email, because the refund goes back to them.
\nYou can write to us about an order someone else placed, for example a bridesmaid asking about the box the organiser ordered, or a daughter helping her mother with a size. Tell us whose order it is and how you are connected to it. For anything that changes the order, its delivery address or its refund, we will want to hear from the person who placed it, so including them on the email saves a round trip.
\nWe never ask for card numbers, bank details, passwords or one-time codes by email, and you never need to send them to get help with an order. If you receive a message that claims to be from Bride Tee and asks for any of them, do not reply; forward it to support@bridetee.shop so we can let you know whether it came from us.
\nBride Tee has no affiliation with any wedding brand, venue, planner, TV show or designer. Business enquiries go to the same address, support@bridetee.shop. If you believe something on our site uses your copyrighted work, please follow the steps on our DMCA page, and for trademark or design questions read the Intellectual Property Policy.
\nWe reply within 24 hours on business days. If you have not heard back, check your spam or promotions folder first, and then reply to your original email rather than starting a new one, so the whole conversation stays in one thread. Changes and cancellations depend on the 24-hour window from your order time, so please send those as early as you can.
\n","visible_characters":10648,"meta_description":"Email support@bridetee.shop for help with a bridal party order. We reply within 24 hours on business days. See what to include so we can answer in one reply.","parent":null,"published_at":"2026-11-14T04:22:40+00:00","updated_at":"2026-11-14T04:22:40+00:00"}}